Shipping policy
1. Order Processing Time
We are committed to processing your order as quickly as possible. Processing time is counted separately from the delivery times in section 2.
- Standard products: processed and shipped within 2 business days.
- Custom-made products: processed and shipped within 3 business days.
2. Shipping Time & Methods
We offer shipping to customers in the United States, Canada, Japan, Singapore, and Mexico, with multiple shipping options available depending on the destination.
All delivery times below are business days (Monday to Friday, excluding public holidays). They begin once your order has shipped and do not include the processing time above.
| Destination | Express | Standard |
|---|---|---|
| United States (contiguous) | 6-9 business days | 8-12 business days |
| United States (Alaska, Hawaii, offshore territories) | — | 10-15 business days |
| Canada | 8-10 business days | 8-15 business days |
| Japan | 4-5 business days | 7-9 business days |
| Mexico | — | 8-12 business days |
| Singapore | — | 6-7 business days |
Available shipping methods vary by destination and are shown at checkout. A dash (—) means that method is not currently offered for that destination. All orders will be shipped through trusted logistics partners.
3. Shipping Fees
Shipping fees are calculated based on the weight of your order and destination. You will see an accurate shipping cost quote during checkout.
- Free Standard Shipping: Orders of $49 USD or more qualify for free standard shipping. The discount covers standard shipping charges up to $5.98 USD; if the shipping charge for your destination or chosen method is higher, the difference will be shown at checkout.
- Standard Shipping Fee: A flat fee of $3.99 per order.
- Expedited Shipping Fee: Expedited shipping fees will be calculated at checkout.
4. International Shipping
We currently ship to the United States, Canada, Japan, Singapore, and Mexico. Available shipping methods, delivery times, and shipping fees may vary by destination and will be shown at checkout. If you have any questions about shipping to your location, please contact our customer support team at support@artphro.net.
5. Order Tracking
All orders come with a tracking number, which you can use to track your order status in real-time via the shipping carrier's website or through our order page. The tracking number will be provided in your shipping confirmation email.
6. Return & Exchange Policy
We offer a 60-day return guarantee on all non-personalized items. For full details, please see our Refund Policy. If you have any issues, please feel free to contact us via email at support@artphro.net or through our website's customer service.
7. Lost or Damaged Items
If your item is lost or damaged during shipping, please contact our customer service team immediately. We will assist you and process the necessary compensation to ensure your satisfaction.
