Shipping policy
1. Order Processing Time
We are committed to processing your order as quickly as possible. Orders will be processed and shipped within 1-2 business days upon receipt. Custom-made products will be processed and shipped within 2-3 business days.
2. Shipping Time & Methods
We offer multiple shipping options to U.S. customers to ensure you can choose the service that best suits your needs:
- Standard Shipping: Estimated delivery within 9-12 business days.
- Expedited Shipping: Estimated delivery within 5-8 business days (coming soon).
All orders will be shipped through trusted logistics partners.
3. Shipping Fees
Shipping fees are calculated based on the weight of your order and destination. You will see an accurate shipping cost quote during checkout.
- Free Domestic Shipping: Buy 2 get Free standard shipping.
- Standard Shipping Fee: A flat fee of $3.99 per order, depending on the address.
- Expedited Shipping Fee: Expedited shipping fees will be calculated at checkout (coming soon).
4. International Shipping
Currently, we only offer shipping within the United States. If you wish to purchase from outside the U.S., please feel free to contact our customer support team at support@artphro.net for further assistance.
5. Order Tracking
All orders come with a tracking number, which you can use to track your order status in real-time via the shipping carrier’s website or through our order page. The tracking number will be provided in your shipping confirmation email.
6. Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you have any issues, please feel free to contact us via email at support@artphro.net or through our website's customer service.
7. Lost or Damaged Items
If your item is lost or damaged during shipping, please contact our customer service team immediately. We will assist you and process the necessary compensation to ensure your satisfaction.
