1. Are your products real gold?
No, our jewelry is not solid gold. Most pieces are made with a 316L stainless steel base and plated with 18k gold or 18k rose gold. This combination offers a balance of durability, affordability, and long-lasting shine.
Our stainless steel jewelry is designed for daily wear. It is water-resistant, hypoallergenic, and does not easily fade, rust, or tarnish under normal use conditions.
2. How long does shipping take?
Processing time and delivery time are counted separately.
- Standard products: shipped within 2 business days
- Custom products: shipped within 3 business days
- Delivery after shipping: 4-15 business days, depending on your destination and the shipping method you choose
For the full country-by-country delivery table, please see our Shipping Policy.
3. Can I send jewelry as a gift?
Yes, our jewelry is suitable for gifting and comes with ready-to-use packaging. You can also include a personalized message during checkout.
We provide a greeting card option, and if you leave a note, we can include your message with the package, making it ideal for occasions like birthdays, anniversaries, and Mother’s Day.
4. Will pricing information be included in the package?
No, we never include the cost, receipts, or pricing in our packages, so you can safely send your order as a gift!
5. What can I add to personalize my jewelry?
Personalization options depend on the product. Most items support engraving of names, dates, or short messages.
Some designs allow:
- First letter capitalization only
- Full uppercase customization
- Numbers and symbols
Please refer to the product page for exact customization rules.
6. How do I clean and care for my jewelry?
Stainless steel jewelry is low-maintenance and resistant to tarnishing, but proper care will extend its lifespan, especially for gold-plated pieces.
To keep your jewelry in good condition:
- Avoid prolonged contact with water, and remove your jewelry before showering, swimming or exercising
- Keep it away from perfume, lotions and other chemicals
- Store in a dry place
- Clean gently with a soft cloth
Gold-plated surfaces may wear over time if exposed to harsh conditions.
7. Can I expedite a personalized order?
Personalized pieces are engraved to order and ship within 3 business days. That production window is the same for every order and cannot be shortened.
Choosing a faster delivery method will reduce transit time, but not the 3-day production time.
8. Can I change or cancel my order?
Orders cannot be changed or canceled once they are placed because processing begins quickly, especially for personalized items.
If you need to correct shipping details or have urgent concerns, contact our support team as soon as possible. We will try to assist, but changes are not guaranteed.
9. Does stainless steel jewelry tarnish?
Stainless steel jewelry is highly resistant to tarnishing and rust. It is one of the most durable materials for everyday jewelry and holds up well to incidental contact with water and sweat.
10. Is gold plated jewelry waterproof?
Gold plated jewelry is water-resistant but not waterproof. While it can handle occasional exposure to water, frequent contact may cause the plating to fade over time.
