1. Are your products real gold?
No, our jewelry is not solid gold. Most pieces are made with a 316L stainless steel base and plated with 18k gold or 18k rose gold. This combination offers a balance of durability, affordability, and long-lasting shine.
Our stainless steel jewelry is designed for daily wear. It is water-resistant, hypoallergenic, and does not easily fade, rust, or tarnish under normal use conditions.
2. How long does shipping take?
Shipping typically takes 6–12 business days depending on the shipping method and destination. Custom jewelry requires additional processing time before shipment.
- Custom orders: processed within 3–5 days
- Non-custom orders: shipped within 1–2 days
- Express shipping: 6–9 business days
- Standard shipping: 8–12 business days
3. Can I send jewelry as a gift?
Yes, our jewelry is suitable for gifting and comes with ready-to-use packaging. You can also include a personalized message during checkout.
We provide a greeting card option, and if you leave a note, we can include your message with the package, making it ideal for occasions like birthdays, anniversaries, and Mother’s Day.
4. Will pricing information be included in the package?
No, we never include the cost, receipts, or pricing in our packages, so you can safely send your order as a gift!
5. What can I add to personalize my jewelry?
Personalization options depend on the product. Most items support engraving of names, dates, or short messages.
Some designs allow:
- First letter capitalization only
- Full uppercase customization
- Numbers and symbols
Please refer to the product page for exact customization rules.
6. How do I clean and care for my jewelry?
Stainless steel jewelry is low-maintenance and resistant to tarnishing, but proper care will extend its lifespan, especially for gold-plated pieces.
To keep your jewelry in good condition:
- Avoid exposure to water, perfume, and chemicals
- Store in a dry place
- Clean gently with a soft cloth
Gold-plated surfaces may wear over time if exposed to harsh conditions.
7. Can I expedite a personalized order?
Personalized jewelry cannot be expedited during production. Each piece requires time for engraving and preparation, which typically takes 9–12 days.
Faster shipping options may be available after production, but they do not reduce the processing time.
8. Can I change or cancel my order?
Orders cannot be changed or canceled once they are placed because processing begins quickly, especially for personalized items.
If you need to correct shipping details or have urgent concerns, contact our support team as soon as possible. We will try to assist, but changes are not guaranteed.
9. Does stainless steel jewelry tarnish?
Stainless steel jewelry is highly resistant to tarnishing and rust. It is one of the most durable materials for everyday jewelry and can maintain its appearance even with regular exposure to water and sweat.
10. Is gold plated jewelry waterproof?
Gold plated jewelry is not fully waterproof. While it can handle occasional exposure to water, frequent contact may cause the plating to fade over time.
