Refund policy
We are sorry that our product did not meet your expectations and that you had to visit this page.
60-Day Return Guarantee
We offer a 60-day return guarantee on all non-personalized items, counted from the date you receive your order. Returned items must be unworn and returned in their original packaging, including the gift box and greeting card.
Return Shipping Costs
- Quality issues: If the item is defective, damaged, or incorrect, please contact us at support@artphro.net before sending it back. We will provide a prepaid return label at no cost to you.
- All other returns: Return shipping is the customer's responsibility.
We do not charge any restocking or handling fee on returns.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can evaluate the issue and take action. In general, if the product was damaged upon receipt or is defective due to non-human factors within the warranty period, we will compensate you. Please contact us as soon as possible, and we will ensure a satisfactory resolution.
Exceptions / Non-returnable Items
Custom and personalized products cannot be returned unless there is a quality issue, as each piece is made to order. If you have any questions or concerns about specific items, please feel free to contact us.
Warranty
Separately from this return guarantee, ARTPHRO offers a 3-month warranty covering quality defects. See our Warranty & Care page for details.
Returns and Refunds
To start a return, or if you have any return issues, you can always contact us via email at support@artphro.net or through our online customer service.
Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at support@artphro.net.
