Refund policy

We are sorry that our product did not meet your expectations and that you had to visit this page.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can evaluate the issue and take action. In general, if the product was damaged upon receipt or is defective due to non-human factors within the warranty period, we will compensate you. Please contact us as soon as possible, and we will ensure a satisfactory resolution.

Exceptions / Non-returnable Items

Custom products cannot be returned unless there is a quality issue. If you have any questions or concerns about specific items, please feel free to contact us.

Returns and Refunds

If you have any return issues, you can always contact us via email at support@artphro.net or through our online customer service.
Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, we will process the refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, please contact us at support@artphro.net.